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With Apple's introduction of the fourth-generation iPad today, some
recent purchasers of the third-generation model may be feeling somewhat
disappointed that their new devices have been supplanted by an
unexpectedly short upgrade cycle. CNET reports,
however, that those who purchased their iPads within the past 30 days
may be able to exchange their devices for new models at their local
Apple Stores.
The report suggests that the extended return window is not an official company policy and thus customers may find spotty adherence to it, but stores generally have some flexibility in allowing returns considering certain circumstances, and with any luck some recent iPad customers may find themselves able to upgrade to the latest model without penalty.
The manager at the Stockton Street store
in San Francisco explained that "this specific store" would allow
purchasers of the third-generation iPad to exchange their device for the
fourth-generation iPad if purchased within the last 30 days. She
emphasized that, unless the recently-purchased iPad showed serious signs
of wear-and-tear, the usual 14-day return policy would be waived.
"And what about other stores?" You'll have to call and find out. She explained, "We can't speak to other stores' policies -- this is something our store has decided to do."
"And what about other stores?" You'll have to call and find out. She explained, "We can't speak to other stores' policies -- this is something our store has decided to do."
The report suggests that the extended return window is not an official company policy and thus customers may find spotty adherence to it, but stores generally have some flexibility in allowing returns considering certain circumstances, and with any luck some recent iPad customers may find themselves able to upgrade to the latest model without penalty.
